Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are Alpina watches covered by a warranty?
Yes, every Alpina watch comes with a 2-year international warranty from the date of purchase, covering manufacturing defects and ensuring your timepiece maintains its precision.
What is your return policy for online orders?
We offer a 14-day return period for all unworn watches in their original packaging with all protective films and tags intact. Please note that personalized or engraved items are final sale.
How should I maintain and service my automatic watch?
To ensure longevity, we recommend a full service every 4 to 5 years by an authorized service center. For daily maintenance, rinse your watch with lukewarm water after exposure to salt water and avoid strong magnetic fields.
Do you offer international shipping?
Yes, we provide secure, insured international shipping to most countries. Delivery times vary by region, typically ranging from 3 to 7 business days, with full tracking provided via email.
Are Alpina watches water-resistant?
Most Alpina timepieces are water-resistant to at least 10 ATM (100 meters/330 feet). However, water resistance can vary by model, so please consult your specific watch's technical specifications before diving.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select regional financing options like Klarna to make your luxury purchase more accessible.